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Asif Mohammad Sovon
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Asif Mohammad Sovon @asif_mohammad_sovon

Meet Asif Mohammad Sovon, an IT Assistant in the Bangladesh Air Force and a tech writer for Fileion....

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Jun 16, 2025

WestJet Hit by Cybersecurity Incident; App Affected but Flights Safe

WestJet Hit by Cybersecurity Incident; App Affected but Flights Safe Fileion.Com
The Canadian carrier WestJet confirmed a cybersecurity event impacting its mobile app and certain internal systems on June 14. The airline reassured customers that flight operations stayed on schedule despite digital disruption.

What Happened and What’s at Stake

On Friday, WestJet reported “a cybersecurity incident involving internal systems and the WestJet app,” leaving some users unable to access services. While the airline has not provided details about the nature of the attack, it confirmed that ongoing investigations are being conducted with Transport Canada and law enforcement to determine the full scope.
Operations remained safe, the airline added, and no evidence has been found to suggest flight safety or passenger journeys were compromised.

Response and Recovery

WestJet said its specialised teams are working around the clock to both contain the breach and protect sensitive customer and employee data. By Saturday, access to the app and website had been mostly restored, although users might still experience temporary issues.
In an update on Sunday, WestJet reassured the public that its “digital environment” was being actively fortified.

Broader Context: Rising Cyber Risk in Canada

This incident occurs amid a wider spike in cyber threats targeting critical Canadian infrastructure. Energy firm Emera and its affiliate Nova Scotia Power also reported unauthorized network breaches in April.
As attacks grow more common, airlines and utilities alike face pressure to boost their digital defences.

Words from WestJet Leadership

A spokesperson emphasised WestJet’s proactive efforts:
“We are expediting efforts to safeguard sensitive data and personal information for both our guests and employees.”
This statement highlights the airline's priority on both digital containment and data protection.

What It Means for You

  • Passengers: Should experience minimal impact on flight schedules. Still, you may encounter slow app performance or temporary login issues.
  • Employees: Internal tools could remain erratic while systems are upgraded and monitored.
  • Security Watchers: A warning that the aviation and utility sectors are under scrutiny from attackers. Companies are being pushed to enhance cyber defences.

What’s Next?

WestJet pledged to provide regular updates but hasn’t detailed the type of attack or if data was stolen. The investigation into the breach's cause and potential fallout continues.

Final Thoughts

Although flight operations remain unaffected, issues with WestJet's app and internal systems serve as a reminder: cyber incidents can hit at any time. This emphasizes the need for airlines to invest in robust cyber defences and maintain clear communication with passengers and staff.
 
Have you faced issues with the WestJet app? Share your experience below, and stay tuned for updates as WestJet continues its investigation.
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