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Asif Mohammad Sovon

Meet Asif Mohammad Sovon, an IT Assistant in the Bangladesh Air Force and a tech writer for Fileion....

Joined February 2025

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Feb 11, 2025

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Sony Blames "Operational Issue" for PSN Outage, Promises 5-Day PlayStation Plus Extension

PlayStation-Network-offline-and-not-working-servers

Sony's PlayStation Network (PSN) experienced a significant global outage over the weekend. Gamers were unable to access online services for nearly 24 hours. The disruption began on Friday evening, with users reporting issues across various platforms, including the PlayStation Store and online gaming services.

Sony acknowledged the problem officially & stated it as an "operational issue" and assured users that the network had fully recovered by Saturday evening.

According to Downdetector, the issues first started around 7 pm ET with up to 14,000 reports of outages at the time & at least 70,000 gamers reported the issues continuing through the night.

Most reported problems while playstation network outage

In response to the downtime, Sony announced that all PlayStation Plus subscribers would automatically receive an additional five days of service as compensation for the disturbance. This step aims to make amends for the unexpected downtime that affected a vast number of players worldwide.

The outage caused significant frustration within the gaming community, with many gamers voicing their dissatisfaction on social media. The prolonged downtime disrupted gaming sessions and limited access to digital content, underscoring the community's dependence on PSN for their entertainment.

The way Sony restored its network and compensated subscribers is a positive indication of the connection between provider and consumer.

The compensation is not a new thing for the PSN, because we also saw it during the outage in April 2011. That was the most serious breach which compromised the personal data of nearly 77 million users, leading to a month-long shutdown and a regulatory investigation.

At that time, Sony provided 30 days of free PlayStation Plus membership to non-subscribers. 60 days of free PlayStation Plus membership for existing subscribers.

There was a concerning issue users were talking about besides compensation. Sony has to be more careful about communication & transparency during interruption hours. It can heal the frustration of users more effectively.

You can always check the current service status of PSN, here

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